Clinic Policies
Clear Policies to Ensure Your Comfort and Confidence
Cancellations
One full business day (24 hours prior not counting weekends) notice is required when canceling an appointment. Appointments that are canceled or missed without one full days' notice will be charged to you at $100. No future appointments will be scheduled until your fee is paid. Your appointment time is reserved for you. We do not double-book appointments. If you do not cancel your appointment in advance or do not show up for it, we are unable to see another patient because the time slot was allotted for you.
Phone Calls & Email
E-mail is not a secure method of communication and should not be used to discuss private health information. Please use the Patient Portal (you will receive a link after registration) or make an appointment if you have private health information that you would like to discuss.
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At times, we are not available to receive calls during the day as we are seeing patients and managing administrative duties. Please leave a detailed message as to the nature of your call. We will respond to any messages as soon as possible. If we notice that calls from a patient are increasing in duration and frequency, this may be a sign that you need to be seen sooner. You will be asked to schedule an earlier follow up appointment. After-hour non-emergency calls or extended telephone consultations during office hours that otherwise would have necessitated an office may be charged. Please note that if you have an emergency, please call 911 or go to the nearest emergency room.​
Payment
Credit cards will be kept on file to bill for no shows and cancellations. Please contact your insurance company to verify/confirm benefits, especially out of network benefits for outpatient mental health services
Medication Refills
Please contact your pharmacy first to check whether they have a refill on file for you. It is our policy that medication refills must be requested through our office (not the pharmacy), a minimum of 3 (three) BUSINESS days prior to your next refill (not counting weekends or holidays). We cannot guarantee same-day refills or any refills requested with less than a 3 business day request. Additionally, patients must have a follow-up appointment on file in order for refill requests to be processed.